Refund Policy

My Assignment Services

Last updated: January 2026

My Assignment Services (“MAS”) is committed to resolving refund and service-credit requests in a fair, transparent, and timely manner, in accordance with the terms outlined below.

Refund Timeline After Approval

Once a refund or service-credit request has been reviewed and approved, the applicable amount will be credited to the client’s MyAssignmentServices Wallet within a maximum of 7 days from the date of approval.

Wallet credits may be used toward any other academic mentoring or support service offered on our platform.

Unavailability of Mentor

While such situations are rare, if an assigned mentor becomes unavailable after full payment has been made, the student may:

• Request an alternative academic support service of equivalent value; or
• Receive a full transfer of the paid amount to their MyAssignmentServices Wallet, along with an additional AUD 10 service credit.

Missed Support Timeline

If MAS is unable to provide academic support within the agreed timeframe due to internal limitations, students may raise a refund or service-credit request through the Student Portal.

Refund eligibility is subject to investigation by our customer support team. No refund or service credit will be provided where delays are caused by:

• Failure to respond to mentor queries within 12 hours via the student portal; or
• Insufficient or delayed academic information provided by the student.

Where delays are confirmed to be caused by MAS, a 50% to 100% service credit may be approved and credited to the student’s wallet. The support team’s decision will be final.

Service Quality Review

If a student believes the academic guidance or reference material provided does not meet reasonable quality standards, they may submit a service-quality review request within 60 days of service delivery.

Requests must include relevant academic feedback or documentation for assessment. MAS will review whether the issue relates to service quality, clarity, or academic relevance.

Where shortcomings are confirmed, a 50% to 100% service credit will be issued to the MyAssignmentServices Wallet.

Important Academic Integrity Notice

MAS provides academic mentoring, guidance, and reference materials only. We do not guarantee grades, academic outcomes, or assessment results. Academic performance depends on the student’s independent effort, understanding, and compliance with institutional policies.

Service Credits & No Cash Refund Policy

Except in cases of duplicate payments, MAS does not process cash refunds. Approved refunds are issued as service credits held in the MyAssignmentServices Wallet.

Cases Where Refund Requests Will Not Be Processed

• Where the requested academic support timeframe is less than or equal to 72 hours
• For orders with pending or incomplete payments
• Where the student has not actively engaged in required communication
• Where insufficient academic information was provided
• Requests not submitted through the official Student Portal
• Requests raised more than 60 days after service delivery

Final Decision Authority

All refund and service-credit requests are subject to investigation by the MAS customer support team. Their decision will be final and binding in accordance with this Refund Policy.

For any questions or assistance, please contact our customer support team through the Student Portal.